Versa screen isn't responding

[Giada14]

Hi guys,

my Fitbit Versa has suddenly stopped working.

The screen has gone blank and I cannot see anything anymore but the buttons seems still working.

Also the wrist turn does not wake up the screen.

It is fully charged ( I can see it from the app)

I had tried several times to reset the device by holding the buttons but nothing happens.

I did also a factory reset but the screen still remais off.

Have you got any other suggestions? Nothing seems to work at this moment !!

I’m disappointed because I’ve had this watch for just a little over 2 years and the warranty has just expired

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Giada14, welcome to the Community Forums. Thanks for trying to troubleshoot this issue with your Versa before reaching out. I totally understand why you're feeling disappointed. 

Since your Versa is fully charged and still syncing, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

[Giada14]

Already done and it doesn't work!

[MarreFitbit]

@Giada14 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[alok.26nov]

Hi Team,

Mine versa is exhibiting same issues and the screen faintly flickers and goes out continuously.

It gets heated while charging and none of the indicators at the back are illuminated.

Please advise.

Thank you 

[MarreFitbit]

Hi @alok.26nov, welcome on board. Thanks for sharing the details about the issue with your Versa. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

We hope to get you back on track soon.

[RaychelleM]

Hi guys,

I've got the exact same issue with my Fitbit screen for the past 2 days coming up as just a black blank screen that flickers in and out along with the green backing light and a random vibration, no matter what buttons are pressed and despite trying out a factory reset multiple times, different chargers, and changing the clock face back to the original one.

The app appears to show my battery is in fact full and the app and tracker software are all up to date so I'd appreciate any more ideas on what I would be able to try to get it working again as this is the first time in just over 2 years that I've owned my Versa that I've had an issue.

I'm hoping there's a fix as I just recently purchased 2 new Versa 2s for both my parents as Christmas gifts so I'd want to avoid having to fork out for a new one for myself as much as possible 😅. Thanks in advance!

[MarreFitbit]

Hi @RaychelleM, welcome to the Community Forums. We understand where your concern is coming from. Thanks for already following the tips and recommendations provided here to fix the issue with your Versa.

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums.

[RaychelleM]

Thank you @MarreFitbit, I'll wait to hear back from them!

[Mrslauradoherty]

Hi,

Mine has literally just done the same...I've just tried to change the clock face (as mentioned above) which is 'pending I.e. its stuck & my watch is blank/black screen...