Versa screen issues

[BeautifullyMe]

What is going on?! I can't get the screen to do anything at all! I've only had this for about a month.

[SunsetRunner]

hi, your message is empty! No images visible, so we are not able to be of help. Please also describe your screen issues, thank you.

[BeautifullyMe]

The caption under the picture describes my issue. I've tried factory reset and nothing has worked. 

[SunsetRunner]

alas, I do not see a picture.

[MarkMM]

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@SunsetRunner wrote:

alas, I do not see a picture.

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I see the picture fine. I'd describe it as a bunch of vertical lines ranging in width and color, from light blue almost white, to dark blue. 

[SunsetRunner]

Now I know your screen issues, I would advice you to contact Customer Support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs . Seems to be a hardware issue. Good luck.

BTW, I know now why I did not see the picture: I use Chrome as a browser. Opened Microsoft Edge and the picture was there!  

[MarkMM]

I use Chrome too, and see the pic.. Must be something other than just Chrome. 

[SunsetRunner]

Thanks, will try and find the problem.