Versa screen pixalated

[Hannes87]

Hi There,

I woke up this morning to find my screen of my versa is pixalated, it was working during the night as I checked the time at one point, I've tried to reset it a few times, is there anything else I can do?

[wizaard]

Could you maybe send a photo?

[Hannes87]

Sure I can, where can I send the picture to?

[NellyG]

@Hannes87 As several restarts havent repaired it, a Factory reset is your next option. Go to the settngs app and scroll down to About. If you cant see the screen well enough, do the factory reseg using the buttons. If that fails yoj will need to contact Support (link in my signature) Let us know how you go 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Hannes87]

@NellyGThank you for your message.

I tried your solution, the screen goes off and comes back on, but the Fitbit logo never comes on the screen, the screen remains pixelated. I don't understand what happened to my watch, Its barely over a month old and as I said, it was working fine yesterday.

[NellyG]

Unfortunately something seems to have broken and Support is your only option. ☹