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Versa screen quit

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‎09-18-2018 16:03

‎09-18-2018 16:03

My Versa screen won’t turn on. I’ve attempted to restart it by holding the buttons down, but still nothing. Any tips? Do I take it back to Best Buy or contact FitBit?

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5 REPLIES 5

‎09-18-2018 17:14

‎09-18-2018 17:14

I'm having same issue

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‎09-18-2018 20:18

‎09-18-2018 20:18

My Versa screen went black/blank about an hour ago I think. Versa has worked fine today.  Just got home, checked time and nothing happened.  My phone shows Versa in non-stop synch. Any reason or answers?  

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‎09-18-2018 20:45

In response to ATHikerGal

‎09-18-2018 20:45

I went to help page and found the solution to blank screen - restart your Versa.  Hold the left button & the lower right button down for about 10 seconds (I think it took longer) until the FITBIT logo appears on the screen.  Wait, wait.  The Versa wakes up and your home screen appears.  Hope this works for you.

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‎09-18-2018 22:28

In response to ATHikerGal

‎09-18-2018 22:28

I've tried holding the buttons, as suggested, to restart my watch, however, nothing appears to be working. Are there any other suggestions beside contacting the Fitbit Help Desk via e-mail, which I've done.

The watch was bought at a duty free shop overseas so going back to them is nearly impossible!

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‎09-20-2018 15:44

In response to ATHikerGal

‎09-20-2018 15:44

I attempted several times, still a no go. Thank you though.

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