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Versa screen unresponsive

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‎08-05-2019 22:11 - last edited on ‎08-06-2019 12:46 by Fitbit Moderator

‎08-05-2019 22:11 - last edited on ‎08-06-2019 12:46 by Fitbit Moderator

My versa is showing the screen is on all of the time but blank I have tried to reset but now won.t connect at all

 

Moderator edit: Subject for clarity 

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‎08-06-2019 12:44 - edited ‎08-06-2019 12:44

‎08-06-2019 12:44 - edited ‎08-06-2019 12:44

Hello @Peesly welcome to the Community Forums, it's a pleasure to assist you with your Versa device. 

 

First, let me appreciate your effort and patience troubleshooting this situation prior to posting. Since the restart procedure was tried with no avail, I recommend you to try our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please follow the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted. 

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