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Versa screen unresponsive

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‎05-14-2020 03:30

‎05-14-2020 03:30

My versa screen is unresponsive to touch. I have tried resetting several times and no change. I then did the factory reset and still unresponsive. How do I return this product?

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‎05-27-2020 04:35

‎05-27-2020 04:35

Hi @rachbott26, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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