help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2020 21:02 - last edited on ‎08-07-2020 08:09 by Fitbit Moderator

‎08-06-2020 21:02 - last edited on ‎08-07-2020 08:09 by Fitbit Moderator

My versa watch face just went black and hasn’t came back to the normal screen. I’ve tried charging it for a couple hours, resetting it, nothing is working. This is the THIRD watch that has done this to me.... why??? 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-07-2020 08:15 - edited ‎10-03-2023 17:20

‎08-07-2020 08:15 - edited ‎10-03-2023 17:20

Hi there @JLOrr, welcome to the Community Forums. I'm sorry to hear that your Versa's screen has gone blank. I appreciate you have already tried to troubleshoot this situation before reaching us. 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes