Versa screen with error “k pay detected”

[JHGeo]

After only having my Versa for 2 days I got an error message saying “ k pay detected a problem with the internet connection to your phone” 

i have tried to restart it and it only last for about 10 min and the watch vibrates and I get the same error again. I have removed the Versa entirely and set it up from factory settings . It constantly vibrates with this error . I am not happy with this product . I have only had it for 5 days . 

[SunsetRunner]

@JHGeo Are you trying to use a third party watch face? Sounds like it’s trying to check for whether it’s paid for.

[JHGeo]

So the only safe option is to only use the watch faces provided by Fitbit? Why have the other options for users then. Do I just go back to factory settings again and stick to Fitbit watch faces ? Thanks 

[SunsetRunner]

Developers of other watchfaces (but not all) may want payment for their work. Best to check the details before downloading, if you don’t want to pay.

[JHGeo]

Thanks ! I’ve just reset it to factory settings and I will only use Fitbits watchfaces and see if this changes the error . 

[SunsetRunner]

JHGeo, the watch faces that do require payment through K Pay are usually only $.99 cents or so and many are worth much more so don't limit yourself.  In any event, when choosing a clock face in the future, be sure you read ALL of the details about the face including clicking on "Learn More" near the bottom of each screen.

[Lufalulz]

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@JHGeo wrote:

Thanks ! I’ve just reset it to factory settings and I will only use Fitbits watchfaces and see if this changes the error . 

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There was really no need for you to go back to Factory settings... Next time that happens be sure to simply install a new clock face from the gallery.

There's a category that's called "By Fitbit" and those will always be free. There are also a bunch of clock faces that are very good an completely free as well, just make sure you actually read the description of anything that you want to get before installing it on the watch.

[clou419]

I don't mind paying for the watch faces but can't figure out how to pay. Can anyone help? 

[SunsetRunner]

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@clou419 wrote:

I don't mind paying for the watch faces but can't figure out how to pay. Can anyone help? 

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When payment is due, you will receive a note with instructions on your tracker along with a 4 or 5 digit code.  Just go to the address you are given and follow instructions.

[Croadley]

I am getting that same message. I don't mind paying a little bit for a decent watch face, but I am not getting the 5 digit number to enter so can't pay. Very frustrating. Do I have to register my wallet on the fitbit in order for this to work?

[razerf15]

Simple work around. 

1) choose a different watch face. 

2) choose the watch face you are trying to pay for

3) it will say you are on trial version etc ... Press the end trial button in that watch face's settings.

4) this should make your Versa screen pop up with that watch face's 5 digit code.

5) enter the code and your email here: https://k-pay.io/code/unlock

Report back if it works. Best of luck!

[Croadley]

Thanks for the advice. Unfortunately, there is nowhere the I can see on the watch face selected that gives me an option to end trial period, etc.

Have gone to both Settings and Permissions and still can't see any such option. Maybe because I'm in the UK that is the reason for this error?

[SunsetRunner]

I was able to get rid of that message recently with a couple of syncs which produced the code needed.  If that plus a Restart doesn't do the trick, you can email K-Pay HERE.  Scroll down to the bottom. K-Pay is the one that produced that message.

[razerf15]

That's very odd. Have you tried rebooting your Versa before attempting this again? I'm in UK also so there's no issue with region. 

[Croadley]

Thanks, I have rebooted my Versa and not had this error message since.
However, still in trial period for the watch face I chose, so need to see
what happens when that comes to an end and to see if a 5 digit code does
vet generated so that I can make payment using Kiezel pay.

[razerf15]

Good to hear. Hope it works this time 😁