Versa screen won't come on

[EmmaBahamas]

Hello all. I bought this Versa barely 2 months ago! Since buying it stopped syncing, I solved that problem and now these another... So, my battery ran down and I put it on charge over night. It's been days now and I can't get the screen to come on. It vibrates every now and then and there is only one green light that light up on the back. This is so annoying!

Moderator edit: subject

[Ozzie65]

Hi @EmmaBahamas - That is definitely annoying! I'd suggest doing a restart. Please follow the directions in the help article below:

https://help.fitbit.com/articles/en_US/Help_article/1186

[AlejandraFitbit]

Welcome to the Community @EmmaBahamas and @Ozzie65 thanks for the input.

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? Were you able to turn on your watch by following the restart process?

Hope to hear from you soon. 

[EmmaBahamas]

Hello! Unfortunately nothing that I have tried have worked and it is very frustrating to say the least!

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[Ozzie65]

I’ll defer to @AlejandraFitbit, but you may wish to reach out to customer support for next steps. 

[EmmaBahamas]

Thank you 

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[AlejandraFitbit]

Thanks for the update @EmmaBahamas and for the input @Ozzie65.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

See you around. 

[Kks17]

Mine is doing the same thing and I've only had it for 10 days!!!

[EmmaBahamas]

I had to get a replacement for mines after trying all the suggestions.  They were very helpful and the replacement came quickly! The nee one works like a dream!

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