Versa screen won't respond

[betty4071]

doesn't not display anything I have tried everyhing

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @betty4071, thanks for stopping by in the Community Forums. Thanks for the details provided in your post and for your efforts in troubleshooting your Versa's screen.

If you've exhausted all troubleshooting steps to fix your watch and contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

[G_prober]

Screen operated but won’t respond when you tap screen 

[MarreFitbit · Accepted solution]

Hi there @G_prober, welcome on board. Thanks for letting me know about your Versa's screen behavior. I'll be glad to help you.

In order for me to better assist you with this, please try the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please restart your device by following the steps from this help article: How do I restart my Fitbit device?