Versa screen won't turn on

[Holls-123]

Hello my screen won’t switch on? Just black. I have charged and even bought a new charger. Green lights flashing on the back and app shows it’s charged. It’s vibrating but no life with the screen. Please help. I have tried factory resetting but no joy. I’m desp to use it again someone help me. 
I have made sure my app is up to date but still no joy. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Holls-123, welcome to the Community Forums. I understand where your concern is coming. Thanks for the details shared in your post about your Versa's screen behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here, I'll be glad to continue assisting you. 

In order for me to better assist you with this, please confirm if you've tried the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. You've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

[Holls-123]

Hello

Yes I have tried doing that and it synced fine. I have also deleted it and tried reinstalling the watch to my app. It syncs fine until it asked me to put in the code from my phone to my app to which I can not see anything so I’m stuck.

Please help it’s so frustrating not to have it I love my fit bit.

Many thanks
Hollie

Sent from my iPhone

[MarreFitbit]

Hey @Holls-123, thanks for the update. I'm sorry to hear that you're feeling frustrated. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.