Versa screen won't turn on

[aliceoneil2001]

My Versa 3 is not lighting up It is 100% charged. One of the lights on the back is red.. the screen does not show the time. But My account seems to be connected on my iPhone. What can I do to correct this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @aliceoneil2001, welcome to the Community Forums. I'm sorry to hear about your Versa's behavior, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you. 

I'd recommend restarting your Versa by following these steps: How do I restart my Fitbit device?

If the restart doesn't work and your watch has not vibrated during that process, I suggest the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes.