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Versa2 won't install SPO2 clock face

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‎11-22-2020 16:47 - edited ‎11-22-2020 17:01

‎11-22-2020 16:47 - edited ‎11-22-2020 17:01

I just received this as a BD gift, and already I notice the Version is 35.75.7.14 when it should be higher to download SPO2 clock face.  Im teally frustrated that this is even an issue with a brand new fitbit! Updating should be step 1 when installing this for the first time  i have reset, turned off n on. Plugged into my laptop. I'm ready to return this, and go with a smart watch.  How do I get this to work with the features its suppised to operate with? 

Pretty dissapointed with this gift so far. I have also tried the online chat help and was bounced off 2 x, and can't get through now.  Starting to appear that FitBit has become pretty unstable.

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‎11-23-2020 00:36

‎11-23-2020 00:36

Hi dear,

Where do you live? Is it region issue or firmware update issue?

When you try to download the face, what the app tells you? 

 

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‎11-23-2020 11:55

In response to Qais983

‎11-23-2020 11:55

I have the update this morning after speaking to Simon E. Now to get the clock face to download, it seems stuck. I'm in Canada.

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