Versa screen won’t work

[Laurenruth]

Last week my versa turned itself off on 48% battery wouldn’t turn back on for a day even when charging it again, tried resetting it and tried factory reset, it started repeatedly restarting itself, then I managed to charge it 100% but the touch screen function wouldn’t work. Changed clock face... all started working apart from being a little slow and pixelated. All of sudden won’t work again, it’s still syncing with my phone and has full battery will vibrate when some one rings me but the screen won’t work at all and no back light to it? 

[JuanJoFitbit]

Hi @Laurenruth, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.