Versa setup issues

[aishat]

I just purchased a Versa today and have been trying for hours to complete the initial setup/update. I see multiple people have posted about this issue. Following for resolution information. 

Moderator edit: updated subject for clarity

[ACG]

Hello @aishat

Here is a copy of the Versa manual, it answers a lot of questions.

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

[aishat]

Thank you for the manual, but I’ve done all of those things, multiple times.

Aisha
Sent from my iPhone

[ACG]

Great @aishat

Now give support a call:

https://help.fitbit.com/?cu=1

[katelonneman]

I just got my Versa today and had an existing account. When I go to add a new device, I click the Versa link and connect, and and error keeps appearing stating that “a server with the specific host name could not be found.” I have restarted my phone, reloaded the app, and am still having the same problem. Please help! 

[EdsonFitbit]

@aishat @katelonneman @ACG It's great to see you in the Fitbit Community.

I'm sorry to hear about the difficulties you experienced during the set up process. Thanks for the time you spent trying to resolve it before contacting us. If you haven't done it already, please follow our troubleshooting steps to resolve set up issues.

Make sure that your phone is part of the list of the compatible devices. If it's not, you will still be able to sync, but we can't guarantee that everything will work as intended.

@ACG Thanks for your help.

Hope this helps. If you have any questions, please let us know.

[aishat]

I finally got it to work, I’m all connected! 

[ACG]

Great @aishat

What was the majic fix. 

[Buki]

@aishat how did you get it to work I'm having the same challenge. Please help. Thanks. 

[aishat]

The time it worked I did the following:
Chose to forget every device that was recognized by my Bluetooth

Deleted the Versa from the Fitbit app

Deleted the Fitbit app

Restated my phone

Then I downloaded the app after restarting the phone and went thru the steps

Aisha
Sent from my iPhone

[Buki]

@aishat  it actually worked, I'm connected now, thanks. 

[ballpeen]

I finally called Fit bit for help and they walked me through it. My versa
works fine now. Thanks for checking with me.

[ACG]

---

@ballpeen wrote:
I finally called Fit bit for help and they walked me through it. My versa
works fine now. Thanks for checking with me.

Great @ballpeen

What did they tell you so you can help other out on this thread. 

[ballpeen]

Factory reset. My versa works fine now. No more occasional setups needed.

[Mcatal3na]

Help?.. My I phone hasn’t sent messages to my versus since June! Has the IPhone updates affected the notifications?

[EdsonFitbit]

Hello everybody, I'm glad to hear that you have resolved the set up issues. Thank you for sharing the troubleshooting steps you performed.

@ballpeen The iPhone updates shouldn't affect the notifications, however some users have reported having difficulties with notifications afer updating to iOS 12. If this is your case, please toggle Bluetooth on/off.

If this doesn't help, please set up your Fitbit Versa as a replacement device by following these steps.

Keep on stepping.