Versa setup issues

[Michelle64]

Hi - I'm sure this as been reported before and people looking for answers regarding this, but I'll just post it anyway.  I just bought the Fitbit Versa and received it in the mail today. I was pretty excited when I got it and couldn't wait to start using it; however, I am nothing but disappointed at the moment. 😞

I am able to get a pairing number during setup process, but it remains in the "connecting to Fitbit" status and seems stuck there. I've tried removing the versa device from my Fitbit app, restarted my watch & my iPhone, turned on and off my Bluetooth... still no luck.:(

I have owned other Fitbit watches, with the most recent one being the Charge 2 and have never had any problems/issues whatsoever. If anyone at all could offer any helpful suggestions to help remedy this problem i'm having, that would be greatly appreciated. 🙂

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to welcome you @Michelle64.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep experiencing this? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome. 

[Michelle64]

Thanks for your reply.  I've tried everything from the link you have mentioned in your reply and neither worked.  I have decided to return it unfortunately.

Have a nice day.