Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa showing incorrect time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi all, 

F494E1F2-C86D-4B7C-93A5-E4711970E995.png

 

7C61F201-FEF4-4353-96CD-1DA6CAF783ED.png

 

my time zone preferences changes. Normally it is set as Europe - Amsterdam, but since yesterday evening it automatically sets Los Angeles, which also changes my clock into another time... 

my clock settings are normally set on ‘automatically’, but then is preference is Los Angeles. (I’m currently nearby Amsterdam/Netherlands). 

After changing settings into manually I changed time zone into Europe - Amsterdam, but after leaving the screen it switches to Los Angeles again.

 

What I already tried:

Logged of my Versa, I re-installed the Fitbit-app, re-installed my wi-fi Settings on my Versa and tried to reset my Versa by pressing all three buttons.

 

please help me to gain my setting in my own country.

tnx

Jochem

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

It's great to see you here @JSneep.

 

Thanks for troubleshooting this by yourself. If your watch is showing the incorrect time, I recommend changing your timezone to a completely different one, sync it, put the correct time and sync again. Make sure that the automatic timezone is off and that the timezone on your phone is the one you prefer. You can also check the help article What should I know about traveling with my Fitbit?.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
3 REPLIES 3

It's great to see you here @JSneep.

 

Thanks for troubleshooting this by yourself. If your watch is showing the incorrect time, I recommend changing your timezone to a completely different one, sync it, put the correct time and sync again. Make sure that the automatic timezone is off and that the timezone on your phone is the one you prefer. You can also check the help article What should I know about traveling with my Fitbit?.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

hi Alejandra, thanks for helping out.

B069B32E-420D-4719-88D5-D8FAC00A2547.png

 

BC3EAC0F-C6D3-4C14-8359-C48ACD5E9717.png

 

3D833A62-F0B7-4B62-B985-48B3C7A97C41.png

 

C19CA527-49EE-47A0-A661-B48EDA18E31C.png

 

FD5441C9-D319-464E-A44E-1E374E188C68.png

 

87FBE8D1-78AB-41CD-BFCD-5B38598C5774.png

I did everything you mentioned, also resetted my phone as well.

Unfortunately within Fitbit app after I changed time zone and continued into an other sub map, and return  advanced settings map the settings were changed back into Los Angeles (the one I really don’t want.... 

what’s next?!

 

kind regards,

jochem

Best Answer
0 Votes

Thanks! This worked for me. 

Best Answer