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Versa shows a black screen

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‎12-19-2019 05:29 - last edited on ‎12-20-2019 15:26 by Fitbit Moderator

‎12-19-2019 05:29 - last edited on ‎12-20-2019 15:26 by Fitbit Moderator

My Versa shows a black screen now after about 6 months' usage whenever I try to charge it it lights up somehow after I keep all buttons pressed but it soon vanishes and hasn't started since. I really need some help from the community I am an Indian and I cannot find any Fitbit Servics Centres here. Help.

Thank You. 

 

Moderator edit: updated subject for clarity and format

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‎12-19-2019 08:10

‎12-19-2019 08:10

Hi @FarhanKhan , I brought your problem under the attention of the Moderators. One of them will soon contact you via this topic, so keep a close eye on it. Regards kuzibri

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‎12-20-2019 15:34

In response to SunsetRunner

‎12-20-2019 15:34

Hi @FarhanKhan. Welcome! It's great to see a new face around. @SunsetRunner, thanks for the heads up!

 

@FarhanKhan, thanks for sharing detailed information about your Versa's behavior and the steps that you've tried to get it working again. While we don't have a physical center where you can take your watch to, please give a try to the following troubleshooting so we can work on this together:

 

  1. Clean the gold contacts on your watch and charging cradle.
  2. Check the alignment and try reconnecting your watch to the charging cradle.
  3. Try a different USB port or a UL-certified wall charger.
  4. Restart your Versa one more time.

 

I'll be around, keep me posted! 😊

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