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Versa step count inaccurate

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‎01-30-2019 23:48 - last edited on ‎10-16-2021 18:49 by Moderator Alum

‎01-30-2019 23:48 - last edited on ‎10-16-2021 18:49 by Moderator Alum

This versa is driving me up the wall! Had an Alta HR previously - averaged 7500 daily. Not this week the versa is calculating im only doing less than 3k steps daily which is very inaccurate! Plus no vibration for txt or calls now. Its been reset x 2 so im at a loss what to try next!

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎01-31-2019 20:27

‎01-31-2019 20:27

@Rennithfer By reset you mean factory reset or reboot (pressing and holding the left and bottom right buttons until Fitbit logo flashes)? Whats your phone model and OS? Whats your Versa firmware version and Fitbit app version?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-31-2019 20:30

In response to Marrrmaduke

‎01-31-2019 20:30

Thanks for the reply - 
I have done s hard reset snd have a samsung s9+ with 8.0.0 android software.

Sent from my Samsung Galaxy S9+ - Powered by Three
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‎01-31-2019 20:38

In response to Rennithfer

‎01-31-2019 20:38

@Rennithfer Does your Versa sync without issues? Also, could you please check your Wrist Placement setting in Fitbit app? Make sure it's set to non-dominant. Just to check step accuracy, try walking in a straight line counting steps and compare it with the number displayed on your Versa. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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