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Versa steps don’t match app

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‎12-25-2019 12:36 - last edited on ‎12-31-2019 08:35 by Fitbit Moderator

‎12-25-2019 12:36 - last edited on ‎12-31-2019 08:35 by Fitbit Moderator

I have a versa and the steps on my Fitbit don’t match the steps on my app. I have tried-

deleting the app

resetting my Fitbit 

turning my phone off

forget my device 

what else can I do? It’s a few hundred out

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 08:36 - last edited on ‎02-28-2025 09:38 by Fitbit Moderator

‎12-31-2019 08:36 - last edited on ‎02-28-2025 09:38 by Fitbit Moderator

Hello @Mackenz9, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for sharing these details about what you've been experiencing with your steps on the watch  that don’t match the steps on the app. 

Could you please provide a few more details about the problem you've been experiencing. Is the information in the watch and Fitbit app not matching after you've synced with your account? 

Are you experiencing this every day, after you sync your data using your phone? 

Keep me posted.  

Davide | Italian and English Community Moderator, Fitbit


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‎05-02-2021 08:43

In response to DavideFitbit

‎05-02-2021 08:43

The issue with steps on my device nit matching steps on my app dashboard started a few days ago. It’s approximately 700 steps off. So I’m losing steps. Even after it syncs. My steps, miles, etc aren’t matching

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