Versa stopped connecting/ syncing!

[beaumont618]

My Versa all of a sudden has stopped connecting to my iPhone. Occasionally I can get it to manually sync but this rare. 

So far I have tried; 

Bluetooth on and off 

Versa on and off 

Deleted app/ Reinstalled app

Removed Versa from app

Reinstalled to app 

Factory reset of Versa 

But nothing. 

Any advice please? 

[DavideFitbit]

Hi @beaumont618, welcome to the Fitbit Community forums, I'll be glad to help you with this.  

Thank you for sharing this information about the trouble you've been having to sync your Versa watch and the troubleshooting steps that you've tried so far. 

Before considering other options, and besides the steps you mentioned earlier, could you please confirm if you already tried all the suggestions listed here to resolve syncing problems?

In addition, please make sure to check if the mobile device you're using is listed here as a compatible device and to keep the Fitbit app updated to the latest version available. 

Please let me know about the outcome. 

[homealonedude]

I’m assuming you updated your Fitbit recently? If you did it’s now bricked. The moderator below is not helpful at all suggesting you to update knowing the last firmware bricked countless Fitbits including mine, which I had to have a replacement sent. 

[beaumont618]

Bricked? Sorry what does this mean?

Kind Regards,

Sam

[Twigs0180]

Bricking is when an electronic device becomes unusable, often from a failed software or firmware update. Since Fitbit update last week my Versa lite kept losing time and couldn't sync or connect to app. Tried everything they suggested and factory reset works occasionally but only lasts a few hours before dropping time and sync again. I've reached out to Fitbit support and am waiting for them to contact me. Many seem to be getting replacements sent out to them looking at forum conversations so may be worth getting in touch with support too?

[beaumont618]

Thank you for that - this sounds like the exact same problem! I will reach out although as mine is a couple of years old I’m not sure what will be done. Il be gutted if I can’t use it anymore!

Kind Regards,

Sam

[DavideFitbit]

Hello @beaumont618, thank you for your reply and confirming that you're still having the same problem to sync your data. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome.

[Talinamn]

I'm having the exact same issue and chetted with support with no resolution.  Help!