Versa stopped counting steps

[Lo22]

My 3 month old Versa stopped counting steps today. It’s showing 362 steps when I should have closer to 1500. 
I’ve rebooted my watch 6 times today. After each reboot, it will count the first 6-10 steps and then stop.

I’ve cleaned the sensor and fully charged it. Any other ideas?

Moderator edit: format

[SunsetRunner]

Hi @Lo22 , are you using a Third Party Clock Face? If yes, change it to one developed by Fitbit itself and restart your Versa, Erik

[Lo22]

I’m using Fitbit’s clock face.  
I rebooted it 2 more times and it logged me as sleeping until that last rebooted time (11:30 am)  {best sleep score ever 😆}. 

Up to 1310 steps now. So it is counting, but I don’t think it’s getting them all. 

[Lo22]

It’s stopped again at 1427.

Rebooted twice more and nothing. 

[SunsetRunner]

Hi @Lo22 , might sound strange to you, but nevertheless: restart your Versa three to four times in a row untill you see each time the Fitbit logo and then release the button. The procedure is called "internal reset". If that alos does not solve your steps problem, sync your Versa with your phone, go to settings on your watch - scroll down untill you see "device info" - press that and scroll down untill you see "Factory Reset" and press that. you watch will be reset to the settings as if it still was in the factory, so needs to be setup all over again. Erik

[Lo22]

Thanks! Factory reset seems to have fixed it.  Cheers