Versa stopped displaying SMS notifications

[Ernesto48]

I’m fairly sure that when I first got my versa when I received an sms it momentarily popped up on my versa face. This doesn’t happen any more. Should it?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ernesto48, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the text messages stopped popping up. This shouldn't happen, by the way.

Please, try the troubleshooting steps that are listed in this help article. After this, monitor the SMS messages and see if the issue gets fixed.

Keep me posted on the outcome.

[Ernesto48]

Tried everything but no difference. I have an iPhone 7

Geoff

Moderator edit: removed personal info

[JuanJoFitbit]

@Ernesto48, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to check out Matthew's post where he shares extra information about this issue and some tips for you to try in the meantime.

We appreciate your patience and understanding with this.

I'll be around if any question arises.

[Ernesto48]

Thanks for getting back to me. I solved the issue in the end by removing and reinstalling the versa

Sent from my iPhone

Moderator edit: removed personal info

[JuanJoFitbit]

@Ernesto48, I'm so glad to hear that you managed to get the issue resolved. By the way, I'm sorry for the late response.

Don't hesitate to get back if you see anything unusual with your Fitbit Versa.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀