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Versa stopped receiving notifications after the iOS update

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‎12-17-2021 07:19 - last edited on ‎12-17-2021 07:38 by Fitbit Moderator

‎12-17-2021 07:19 - last edited on ‎12-17-2021 07:38 by Fitbit Moderator

I have the Versa Watch and I seem to have reinstalled and reset my device several times and can not get it to receive text messages or any Notifications since I upgraded to the iPhone 13 Pro Max.  All software is updated etc.  Any help would be appreciated.  Thank you 

 

Moderator Edit: Clarified subject

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‎12-17-2021 07:39 - edited ‎02-27-2024 11:27

‎12-17-2021 07:39 - edited ‎02-27-2024 11:27

Hi there, @TLP33. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-17-2021 07:39 - edited ‎02-27-2024 11:27

‎12-17-2021 07:39 - edited ‎02-27-2024 11:27

Hi there, @TLP33. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-10-2022 12:29

In response to MarreFitbit

‎01-10-2022 12:29

Hi there.  I have tried all these steps several times and still can not get text messages.  I can get phone call alerts, :50 reminders to finish the hour but still No Text Messages.  

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