Versa stopped receiving notifications

[EverSandra]

I’ve had my Versa for a week now. I needed to charge it which I did. Since then I’m not receiving any notifications. I’ve trouble shot all the suggestions. I mean all of them! Still nothing. 

Now I’m worried that I’ll get it working and need to charge it again and I’ll have to deal with this again. I love the watch but hate not getting the notifications. 

Lastly the calendar reminders don’t show the entire text like my old Fitbit charge did. I have an iPhone 8+. Help please

Moderator edit: Subject for clarity 

[Marrrmaduke · Accepted solution]

@EverSandra Try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.
8. Set up all the notifications in the Fitbit mobile app and sync.

ETA:  Versa may not vibrate if it's hungry aka low battery. Also, please press and hold the left button of your versa to access quick menu and go to Notifications settings. Check if it's ON. Toggle ON/OFF.

[EverSandra]

Thanks for the step by step instructions. This worked somewhat. It’s giving me notifications but only if I pull them down on the screen. My watch didn’t vibrate. Ugh. So frustrating. And now it needs to be charged so I’m guessing I’ll have to start all over again? 🤷🏻‍:female_sign:

[Jen515]

I am having this same issue 

[Marrrmaduke]

@EverSandra @Jen515 Nopes. Should work. Hopefully. 😊 About vibrations, Versa may not vibrate if it's hungry aka low battery. Also, please press and hold the left button of your versa to access quick menu and go to Notifications settings. Check if it's ON. Toggle ON/OFF.

[EverSandra]

This worked!!! Thank you so much. 

@Jen515 Did you try the step by step instructions @Marrrmaduke provided? They worked for me. 😊 Hoping they’re working for you too! Best of luck. 

[JuanJoFitbit]

@EverSandra That's great news! I'm glad to hear that the troubleshooting steps that shared @Marrrmaduke helped you to get this issue resolved.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Marrrmaduke]

@EverSandra Yay! I'm really happy @JuanJoFitbit and I could help! 😊

[Marlowpuff]

I'm having the same issue, when I first got my Versa it worked perfectly, received all notifications etc. But then after a couple of weeks it stopped working. I receive notifications when a call is coming through, but nothing for a text, messenger or whatsapp message. Have tried uninstalling, forgetting device through bluetooth and nothing has worked. Really frustrating.

[Marrrmaduke]

@Marlowpuff phone model and OS? Also, please share your Versa firmware version and Fitbit mobile app version.

[Marlowpuff]

@Marrrmaduke phone model is iPhone 6s running iOS 12.1.1, Versa version 32.32.12.19 and Fitbit app version 2.84 (807)

[Marrrmaduke]

@Marlowpuff Thanks. I already replied in the other thread you created. Let's take it there. 😊

[SharkEyeMike]

OK, this worked. It so great to have my notifications back! Now. To complain. This is completely NOT intuitive! I'm surprised I didn't have to stand on one foot at one point. I know a lot of people are frustrated by this issue. Probably not as much as Fitbit! Apple is famous for not playing nice with non Apple products. Still. This was a hassle, and I love tech! Can't imagine what a nightmare this is like for non tech peeps.

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.
8. Set up all the notifications in the Fitbit mobile app and sync.

Moderator edit: merged reply

[Marrrmaduke]

@SharkEyeMike i'm glad it helped though! 😊

[JuanJoFitbit]

@SharkEyeMike I totally understand your frustration. However, your feedback is greatly appreciated as well as the information you shared and helped you to get the issue resolved. I'm sure this will help other users.

Have you heard about our Discussions board? In this board, you'll be able to tell your stories, meet more people and start your own topics.

See you guys around! 

[Pheen]

How about instead of going to a discussion board, FitBit fixes this issue for the hundreds of people like myself struggling to have the Versa work properly?!?

[Marrrmaduke]

@Pheen And how do you imagine it happens? Fitbit have a magic crystal ball and see all the phone models and operating systems that have encountered problems. All the flavours of the Android, all the skins dumped by phone manufacturers, all the iOS versions. Then, they sit, sigh and run a lottery draw whom to help first. @Pheen, this forum is to seek help, yes, but there's another purpose to it (beside community aspect and having fun, too :)). It's gathering the information which is further relayed to Fitbit team. Though, btw, it would be awesome, and helpful :), if you had shared your phone model and OS...

[kpolninja]

The part about holding down the left button is not included in the approved solution - but it is what made the difference for me.  If I hadn't scrolled down to find this I would never have gotten this to start working again.  I might help others if the approved solution is updated.  I didn't even know that left button menu existed and I've had my watch for months. I never needed to take that step to pair it before.  

[Marrrmaduke]

@kpolninja it's not needed for pairing. Just displaying notifications. I added it to my original post. 

[Kasa59]

I’ve tried all the suggestions here to get notifications on my Fitbit Versa, but to no avail. I have an iPhone 6S. I am now receiving gmail notifications and phone calls, after reinstalling everything but still not SMS. I’m wondering if I have a faulty Fitbit, I’m finding it all very frustrating and time consuming, would an Apple Watch have been a better choice , albeit a more expensive one.