Versa stopped receiving notifications

[Viksta12]

Hey all,

I have gone through all troubleshooting on here and cant get text messages to my fitbit. Steps, call notification work just no text messages notifications.

Can anyone provide any further tips.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Viksta12, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa stopped receiving notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. Also, let me know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Dlwoods]

I have the same problem with my Fitbit.  I use to get messages and text on it.  Then all of a sudden I quit getting them.  I have chatted with someone from Fitbit and they said my phone isn't compatible with my Fitbit.  Why did I use to get text and messages on it and I don't know.  I didn't change phones. 

[Rich_Laue]

@Dlwoods please let us know what phone you have. So we can give proper advice. 

[Dlwoods]

Moto G6 is my phone.