Versa stopped syncing

[HealthyMomma]

My Versa randomly reset yesterday afternoon.  I pushed the side button to check the time and it was telling me to make sure my app was up to date. I went through the same song and dance as when I got the Versa a month and a half ago. Since it's been reset, it's not syncing to my phone and every other Bluetooth thing I own is connecting just fine. I don't have access to actually add other items to my stats to track, presume this is due the inability to sync. Beyond frustrating for what I paid for this "upgraded" device. Ive always had issues with it syncing but it would do it even if inconsistently. This is frustrating at the very least and I'm feeling like j was ripped off.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Community Forums @HealthyMomma. I'm sorry for the late response. I am sorry to hear that you are going through this situation. Thanks for all the steps you've tried so far in order to solve the syncing issue. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your device is compatible, but the issue persists. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?