Versa stopped syncing

[DJB7394]

I am very frustrated. I have owned 3 precious trackers and upgraded to the Versa for all it was supposed to offer. Had trouble syncing right out of the box. Customer service was able to help and it worked fine for about 2 months. Now when I charge it, it will not sync, I do not receive calls or text on watch and watch information (steps, heart rate) does not transfer to phone app.

I have called customer service only to be told my watch is not compatible with my LG G6. I was told I should just a new phone...ummm, hello. I wish the customer service had told me this when I called the first time now, I can't return it. Very upset with watch and customer service.

Never had a problem with them before and now they act as if they don't care. Can not afford to get new watch or phone. Last time I called, they were able to get it to sync and I was able to receive text... I charged once... now, nothing... help!

Moderator edit: subject for clarity

[jmess]

give the following steps a shot

1.  Uninstall Fitbit app on phone

2.  Unpair Versa on the phone and turn off bluetooth on the phone

3.  Restart Versa (hold left and dwn button for 10 seconds until logo shows and let go to restart)

4.  Reinstall app on phone but do Not open.

5.  In Android settings, for the fitbit app, turn on location permissions.

6.  Openfitbi  App and login, will say it can't connect (bluetooth off on phone), will ask to connect say Yes. Any other messages that might pop up just close....see if that works.

[DJB7394]

This works for a few hours at most. Thanks for trying to help though!

Sent from Mail for Windows 10

[AlejandraFitbit]

It's great to see you here @DJB7394 and @jmess thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. As our support team told you, you need to have a compatible mobile device in order to successfully connect your watch with it.

If your phone isn't compatible, it doesn't mean that it won't work with your Fitbit but you might experience some connectivity issues. You can always try the instructions provide in the following help articles but I don't guarantee it will work 100%:

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone

Catch you later. 

[DJB7394]

I have tried this process with customer service twice and multiple times on my own. Only last a few hours or a day. I am sure there has to be something else wrong with the watch. YES, you have told me my watch and phone are not compatible. I was told by one of your agents that in order to solve my problem I would need to “get a new phone.” I have bought many Fitbit products and never had any problems, until this one. I never checked to see if they were compatible. My phone is about a year and a half old. I am beginning to thing this is just an excuse and that there are more bugs and problems with the Versa.

Sent from Mail for Windows 10