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Can't setup the Versa

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‎07-29-2018 06:16 - last edited on ‎08-01-2018 08:15 by Moderator Alum

‎07-29-2018 06:16 - last edited on ‎08-01-2018 08:15 by Moderator Alum

Just spent 25 minutes on the help desk and it doesn't work 😞 (18th birthday present!). Done a hard factory reset (wait exactly 12 seconds with all three buttons and then release the bottom right button until the device vibrates!) four times! Reinstalled Fitbit app onto 3 different devices. Constantly get Found Device, enter pass code. You enter the pass code and then nada, nothing. You need to add device again. I've rebooted everything turned on and off Bluetooth three trillion times. If anyone has any better ideas then unfortunately I'm admitting defeat and shipping it back!

 

 

Moderator edit: subject

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3 REPLIES 3

‎07-29-2018 06:22

‎07-29-2018 06:22

Hello @JacksonITFC

Have a look in the user guide to make sure you havn't forgotten a step.  

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-29-2018 10:46

In response to ACG

‎07-29-2018 10:46

What type of device is being usedvtus setup the Versa .

Best Answer

‎08-01-2018 08:17

‎08-01-2018 08:17

A warm welcome to the Community @JacksonITFC, @Rich_Laue and @ACG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems? If you do, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer