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Versa stopped tracking data

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‎04-04-2020 12:45 - last edited on ‎04-21-2020 11:32 by Fitbit Moderator

‎04-04-2020 12:45 - last edited on ‎04-21-2020 11:32 by Fitbit Moderator

I purchased a Fitbit versa lite in January and after 3 months the tracking stopped recording my steps, I contacted support and the posted me a replacement straight away. When this arrived it would not work as it was stuck on Download App on the watch face. I tried all the resetting instructions still no joy. Once again I contacted support and the replaced it straight away. The second replacement arrived on Thursday which worked straight away but after about 30 minutes the tracker stopped working again. Back onto support but now the are not doing anything to resolve this issue and I have contacted them 3 times and every time I get the same response that it has been passed onto a higher level of support to resolve the issue but have had no contact what so ever from them.

 

 

Moderator edit: updated subject for clarity

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‎04-21-2020 11:30

‎04-21-2020 11:30

Hi @Leona1981, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the tracking issues that your replacement Versa had, I'm sorry about the experience and we really appreciate your feedback since this helps us to keep improving.

 

I was able to get in touch with our Support team and was told that they assisted you via email. 

 

Don't  hesitate to get back if any question arises.

JuanJo | Community Moderator

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