Versa stopped tracking heart rate

[AnyaV]

My Fitbit Versa has stopped measuring my heart rate all of a sudden. I have followed all suggestions and checked all the settings, but nothing. This is causing that sleep measurements aren't done and exercise records are incorrect. Please advise what I could do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AnyaV, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate all of a sudden. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information from my end, I would like to know what troubleshooting steps you have tried.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted! 😀

[AnyaV]

Thank you so much for the speedy reply!

I will have at the article and give it n try. What I have done so far is restarting the device, resetting the heart reading preferences. But I have noticed that the light at the bottom of the screen (I assume detecting motion? - not sure sorry) does not flicker at all anymore?

I did think about restoring to factory settings and seeing what it does, but I prefer this to be the last resort?

I'll quickly check the article, if it does work, I will let you know as well. 

[JuanJoFitbit]

@AnyaV, I'm sorry for the late response. However, I appreciate the time you are taking to try the steps included in the article shared above.

Don't hesitate to get back if further assistance is needed.

See you later! 😀

[GagandeepMD]

I m facing same problem.. whatever steps thy recommended dint work.. did it help u ?

[JuanJoFitbit]

@GagandeepMD, thank you for joining us in this thread and our Fitbit forums. By the way, I apologize for the delayed response.

I was able to get in touch with our Support team and was told that they took care of your case via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Robin144]

My HR sensor has also stopped working.  I have tried all the "fixes" listed here in the forum and even finally did the factory reset.  After several attempts, it is still not working.  What can I do now??

[Tsleep]

I am having similar issues. The heart rate is no longer being recorded along with the steps per hour no longer showing and the sleep tracking due to the heart rate not tracking and now I am having to charge the Versa daily and was able to get almost a week worth of use before.  I have tried solutions offered through the forum. I have restarted several times and checked all my settings.  The only thing I haven’t tried is the factory reset. Any additional help would be appreciated 

[Lovintravlin]

My HR has stopped working multiple times in the past week. I restart (turn off HR then restart and turn back on). This usually works for a short period of time (day or 2). Today it will not restart and o  top of that, now my steps have stopped accumulating???? Very frustrating!

[KBbelle]

Did you get a solution to this? I'm having the same issue, followed all troubleshooting including factory reset (after exporting data). Thanks

[AnyaV]

Nope, nothing worked, and didn't get too much info on how to fix the
problem. As far as I could figure out, seems the battery has given out, so
I am not able to try anything else.