Versa stopped tracking sleep

[swatton]

my versa has stopped recognising my sleep !

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@swatton it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your sleep.

I'd like you to restart your Versa as described in this help article. After this, go to your profile settings and change the sleep sensitivity from "Normal" to "Sensitive". Finally, when you go to bed, make sure your device is positioned correctly on your wrist. Tighten the band just enough so it doesn’t slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate.

Monitor your sleep during the next 2 nights and see if the issue gets fixed.

Keep me posted on the outcome! 

[Kedoherty]

Mine has not tracked my sleep since Saturday. I have tried the reset and that did not do the trick. I have also shutdown my device so we will see if that helps.

[swatton]

Hi thanks will let you know tomorrow 🙂
Susan

[swatton]

Hi , mine worked after reset .

[Ruskii25]

Having the same issue with my Versa, now two days in a row. Have reset it this AM and will check sensitivity. Band has not changed nor the way the watch is worn at night. 

[swatton]

Hi, reset worked thanks 🙂

[Kedoherty · Accepted solution]

Well here I am again. It stopped tracking last weekend and again this weekend. But it's weird it shows hours of sleep in app (for last night) but not on watch. I have tried both a reset and powering it off/on. It still shows no sleep tracked on watch. Fitbit let's get this actually fixed and stop expecting to give bandaid replies. My Versa is only about 8 months old so this is ridiculous.Time to step up and stand behind your product.

[swatton]

shame you are still having probs mine is working fine now !