Versa stopped working after a factory reset

[IcePhoenix]

Hello,

This afternoon my Fitbit starts acting weird pulling up my music app/work out list/notification shut off my watch to reset that did not help, then I did a factory reset and I got a red x and saying factory reset data not cleared sync and try again, I remove my watch from Bluetooth and app and try holding the buttons on the watch and that did not work, and red x and saying factory reset data not cleared sync to keep showing up. look like this new update killed my watch have to get a new one RIP my Versa.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @IcePhoenix, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa. Thanks for the details provided in your post, I appreciate you've already taken the time to try fixing your watch.

I've seen you contacted our Support Team after posting here and they helped you with this situation. 

Please don't hesitate to let us know if there's anything else we may do for you. Have a nice day! 

[IcePhoenix]

Hello,

So today I re-connection my Versa to by and it links back up, but now stuck on white logo then when I shut off and back on my verse it goes back to the red x and saying factory reset data not cleared sync.

last night I did not know I can still re-link my Verse with the red x and saying factory reset data not cleared sync logo on the screen.

[MarreFitbit]

Hi there @IcePhoenix, thanks for getting back and for the update. As mentioned above, I've seen that you contacted our Support Team to report about this issue and it seems that they offered you a discount since your watch was found defective. If you have any questions about the resolution of your case, feel free to contact our team back again for further explanation or you can check our warranty policies here for a better understanding of the information they provided to you.

Let me know if there's anything else I may do for you in the meantime.