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Versa stopped working after the update

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‎03-23-2022 12:32 - last edited on ‎03-24-2022 13:35 by Fitbit Moderator

‎03-23-2022 12:32 - last edited on ‎03-24-2022 13:35 by Fitbit Moderator

I updated the firmware on my Versa yesterday and this morning it completely shut off! It won't turn back on and the lights on the back are off. I spoke to customer service who exhausted the troubleshooting steps with me and had advised that I'll get an email from the warranty folks. I'm not optimistic as I bought my Versa second hand and it's an older model. What can I do to fix my watch? It was in perfect condition yesterday and the update just broke it. Is there anything I can do? 

 

Moderator Edit: Clarified subject

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‎03-24-2022 13:36

‎03-24-2022 13:36

Hi there, @Laurel7447. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand how you must be feeling. 

 

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest. 

 

Thanks for your understanding. Have a nice day!

Maria | Community Moderator, Fitbit


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‎03-25-2022 11:05

‎03-25-2022 11:05

The same thing happened to my watch this morning also. And versa has only offered me 35% off another one Because it’s past the warranty. Why would I want to buy another one if someday there will be an update to the app and this could happen again? Seems to me like they should be fixing this problem.

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