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Versa stopped working

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‎06-17-2019 16:08 - last edited on ‎06-18-2019 15:17 by Fitbit Moderator

‎06-17-2019 16:08 - last edited on ‎06-18-2019 15:17 by Fitbit Moderator

My Fitbit Versa account was recently hacked by someone changing my email address. I managed to change my email back and changed my password. A week later my Versa stops working is this related???

 

Moderator edit: updated subject for clarity

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‎06-18-2019 15:16

‎06-18-2019 15:16

Hi @Brixbabe, welcome to the Community.

 

Thanks for bringing this to my attention, and I'm sorry that you've had this experience. I'm glad to hear that you recovered your Fitbit account, and while this isn't related to your Versa not working, let me help you out with that. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email.

 

Keep me posted.

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‎06-18-2019 15:30

In response to LizzyFitbit

‎06-18-2019 15:30

I didn’t hear back from the Support Team. I had to recover my account myself. Not great service from Fitbit I’m afraid!!

Sent from my iPhone
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‎06-18-2019 17:07

In response to Brixbabe

‎06-18-2019 17:07

Hi @Brixbabe, I'm glad to hear from you.

 

Thanks for getting back and sharing more details about the situation experienced with your account. I'm sorry about that and I appreciate you for sharing your feedback. Since you already have a case created, I've contacted our Support Team on your behalf and an update is on its way! Please follow up on your email case should you have any further questions. Thanks for hanging in there with us.

 

Let me know if you need anything else.

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