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Versa stopped working

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‎10-05-2019 15:33

‎10-05-2019 15:33

My Versa wouldn't allow me to turn my alarm off yesterday and then went black. It had a full battery when this happened.  It will not turn on using the left and bottom right button or holding all three buttons for a factory reset.  Any other suggestions? Thanks

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‎10-05-2019 16:39

‎10-05-2019 16:39

Contact Customer Support.

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4 REPLIES 4

‎10-05-2019 16:39

‎10-05-2019 16:39

Contact Customer Support.

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‎10-05-2019 17:25

‎10-05-2019 17:25

Basically the exact same thing just happened to mine yesterday as well!  My screen started flashing on and off did it non stop for probably a good 2-3 hours then stopped and the screen was black this morning.  It was almost fully charged when this started.  I powered it down during all this twice, and as soon as I would turn it back on it went right back to flashing.  Christmas  will be one year with it.  I’m calling customer service in the morning for sure!  

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‎10-05-2019 18:15

In response to Carrie_Lynn

‎10-05-2019 18:15

I called customer service and they are replacing mine.  Call them as soon as possible. Their number is (877) 623-4997. They answered immediately and tried some of the trouble shooting I read on here. When it failed to work they offered to replace it with an identical Versa or give me a different Fitbit item at 50% off. Excellent customer service! 

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‎10-05-2019 18:16

In response to SunsetRunner

‎10-05-2019 18:16

I contacted them and they were fantastic! 

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