Versa stopped working

[TR24]

I purchased a versa in March 2019. It worked well until about two months ago.  Over the last 60 days it started to report my resting heart rate to be much lower than it really is. Then, it stopped working completely. I placed it in its charger and it never lit up. I kept it in the charger for more than 24 hours.

I tried a soft reset a few times without success. Then I turnedIt off completely and it would never turn on.

Do I have any options? It seems like an awfully short period of time to have a relatively expensive instrument like this just die.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TR24. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how you must be feeling. 

I was wondering if you felt any kind of vibration when performing the restart? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a manual factory reset with the steps below: 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.