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Versa stuck on Fitbit Logo

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‎04-07-2021 10:48 - last edited on ‎04-09-2021 13:11 by Fitbit Moderator

‎04-07-2021 10:48 - last edited on ‎04-09-2021 13:11 by Fitbit Moderator

I was updating my Versa And Due To low battery it got dead and i put it on charging but later on from that day it just turns on and keepa showing the LOGO of the company and don't even give Bluetooth Signals , How I Can Fix This All?

 

 

Moderator Edit: Personal info removed

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‎04-09-2021 13:14 - edited ‎10-10-2023 12:11

‎04-09-2021 13:14 - edited ‎10-10-2023 12:11

Hi there, @SheharyarKhan27. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

If you haven't done so yet, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in this help article Why can't I set up my Fitbit device? 

If after pairing your Versa you still need to complete the update, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-09-2021 13:14 - edited ‎10-10-2023 12:11

‎04-09-2021 13:14 - edited ‎10-10-2023 12:11

Hi there, @SheharyarKhan27. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

If you haven't done so yet, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in this help article Why can't I set up my Fitbit device? 

If after pairing your Versa you still need to complete the update, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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