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Versa stuck on Fitbit Logo

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‎05-12-2021 20:39 - last edited on ‎05-14-2021 05:34 by Fitbit Moderator

‎05-12-2021 20:39 - last edited on ‎05-14-2021 05:34 by Fitbit Moderator

I was updating my Versa then I canceled my update, now all it shows is the Fitbit logo and I don’t know what to do, I tried using every technique I found, and nothing seems to work, please help.

 

 

Moderator Edit: Clarified subject

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‎05-14-2021 05:37 - edited ‎10-09-2024 08:40

‎05-14-2021 05:37 - edited ‎10-09-2024 08:40

Hi there, @ISHIIIEEE. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from.

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once you manage to sync your watch to your phone, you can try updating your Versa. For more information, see How do I update my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎05-14-2021 05:37 - edited ‎10-09-2024 08:40

‎05-14-2021 05:37 - edited ‎10-09-2024 08:40

Hi there, @ISHIIIEEE. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from.

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once you manage to sync your watch to your phone, you can try updating your Versa. For more information, see How do I update my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-16-2021 10:34

In response to MarreFitbit

‎05-16-2021 10:34

Hi, thank you for replying but I did what you said and it wouldn’t connect so I restarted it and restarting it didn’t do anything.

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‎05-17-2021 05:00

In response to MarreFitbit

‎05-17-2021 05:00

I have tried this process twice now to try and reboot my Fitbit versa2. It is still stuck on the logo and nothing has worked. 

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‎05-17-2021 05:49 - edited ‎10-09-2024 08:40

In response to Dbattuello

‎05-17-2021 05:49 - edited ‎10-09-2024 08:40

@ISHIIIEEE @Dbattuello I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-17-2021 11:30

In response to MarreFitbit

‎05-17-2021 11:30

Ok thank you for trying

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