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Versa stuck on Fitbit Logo

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‎07-19-2021 16:51 - last edited on ‎07-20-2021 03:53 by Fitbit Moderator

‎07-19-2021 16:51 - last edited on ‎07-20-2021 03:53 by Fitbit Moderator

I have owned my watch for about 9 months.Ome day it was like it was holding a charge so I charged it.Now the only thing that happens is the Fitbit signal with flash on and off when trying to charge.I have tryed everything.I held the back button for 10secs I've held all the buttons.I even spend more money buying another charger thinking it might be that.Nothing worked!!!Now I can't find a solution.very frustrated!

 

Moderator Edit: Clarified subject

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‎07-20-2021 03:59 - edited ‎10-08-2023 08:34

‎07-20-2021 03:59 - edited ‎10-08-2023 08:34

Hi there, @Berson. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa prior to posting here. We‘re taking into consideration your comments and sentiments in regards to our products and services.

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the Fitbit Logo flashing on and off usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-20-2021 03:59 - edited ‎10-08-2023 08:34

‎07-20-2021 03:59 - edited ‎10-08-2023 08:34

Hi there, @Berson. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa prior to posting here. We‘re taking into consideration your comments and sentiments in regards to our products and services.

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the Fitbit Logo flashing on and off usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer