Versa 2 screen not responsive

[Lyn1957]

Hi,

My Versa 2 screen has become unresponsive since the update a few days ago. I have tried restarting  and changing the clock face numerous times but it hasn't work. Need some help please

[JuanJoFitbit]

@Lyn1957 Welcome to our Fitbit Community. Regarding the unresponsive screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like to know if your watch vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Versa 2 for 2-3 hours and see if it comes back to life.

See you later.

[Jackie96]

Mine has done the exact same since the update however Mine doesn't vibrate. 

[Lyn1957]

Hi,

Thanks for the reply.

I have looked at and tried several tips from the link you gave me but nothing has worked.

I have charged the device for a hour but will leave longer. After charging the device i have restarted again and changed the watch face. It works for either

one tap or swipe and refreezers.

Where do we go from here?

[JuanJoFitbit]

@Jackie96 @Lyn1957 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.

[Lorimuncue]

Mine vibrates when I put on the charger and when I tap the screen..so it acts like the screen is there , but it’s still black.

Moderator edit: format

[JuanJoFitbit]

@Lorimuncue Thank you for participating in this thread. I noticed that you contacted our Support team and they assisted you via chat and email. Please reply to their last email so they can follow up and assist you accordingly.

See you later.