Versa 2 screen freezes

[BenaOneill28_]

for the past couple of weeks my fitbit as been freezing every day and its very annoying. I've done a factory reset, but its still doing it .Can anyone help with this matter.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @BenaOneill28_, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their last email in case more assistance is needed.

I'll also be around if any question arises.

[NanaVee]

My fitbit versa 2 is also freezing. I get notifications, it is tracking, but the touchscreen is totally unresponsive. I can't seem to find where I can get help with this. Does anyone else have this problem?

[JuanJoFitbit]

Hi @NanaVee, thank you for joining us in this thread and our Fitbit Community. Regarding the unresponsive touchscreen issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. Please contact them with the reference number they provided in case the issue persists.

I'll also be around if any question arises.

[AveryW.]

Good Evening....I am having problems with my Versa 2.  It will go into run and when you swipe to go to another app.  While in the run mode, you can't end it.  It would not respond.  I have done several resets and now I did a factory reset.   My Fitbit Versa 2 is now acting slow.  You have to swipe it several times to move from screen to screen.  And, you have to tap the app several times before it respond.  Can you give me some help so I can try get this watch working properly again.

[JuanJoFitbit]

@AveryW. Thank you for joining us in this thread. Regarding the swiping and screen issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.