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Versa stuck on the firmware update process

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‎07-15-2020 21:32 - last edited on ‎07-22-2020 07:24 by Fitbit Moderator

‎07-15-2020 21:32 - last edited on ‎07-22-2020 07:24 by Fitbit Moderator

I have been trying for 6 MONTHS to update my versa and I have now officially given up, nothing is updating it. No update tracker, trying to update on different devices and yet nothings working. Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2020 07:23

‎07-22-2020 07:23

Hi @TPADYT, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is stuck on the firmware update process. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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