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Versa swim and battery issues

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‎05-31-2018 05:05 - last edited on ‎06-01-2018 16:38 by Moderator Alum

‎05-31-2018 05:05 - last edited on ‎06-01-2018 16:38 by Moderator Alum

I was so excited to get this watch! I am currently rehabbing from a acl reconstruction and a lot of my physio is in the pool. I have been relying on my Fitbit for tracking my progress and all was well for about a moth until 2 days ago. My heart rate has been 120 for 2 days .. have contacted tech support..have logged at least 3 hours of my time with them trouble shooting and trying all sorts of tricks. Nothing has worked and now they are really giving me the run around. Send me a pic, send me a video...we aren't getting them blah blah blah. This is my 5th product with this company .. I am very disappointed with the service now that one does not work. Fitbit...you are about to lose a very loyal customer! Honor your warranty and stop wasting my time!!! Oh and the battery life.... is a joke.

 

Moderator edit: updated subject for clarity 

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‎06-01-2018 16:41

‎06-01-2018 16:41

Welcome to the Forums @work2bafitbadas! Thanks for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that we take into consideration all the comments provided by our users to continue improving your experience.

 

Upon checking with Support about your case they let me know that they are waiting for your reply. At the moment the best next step is to continue working with Support. I'm sure that they can provide a resolution to the issue you are experiencing and help you to get back on track in no time. 

 

Catch you later! 

Lucy | Community Moderator, Fitbit

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‎06-01-2018 20:10

In response to LucyAP

‎06-01-2018 20:10

Returned my charge 2 and my versa today. No more fitbit for me...you have lost a very good customer. 

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