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Versa sync inconsistent

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‎04-23-2018 14:22 - last edited on ‎04-26-2018 08:02 by Moderator Alum

‎04-23-2018 14:22 - last edited on ‎04-26-2018 08:02 by Moderator Alum

Just got my Versa last Thursday and love it ... but syncing exercise is strange.

 

  • Saturday my jog synced fine but the map was wrong although on the internet dashboard it was right.
  • Sunday my jog counted everything but would not show on the exercise after syncing either on my Android phone app or the internet dashboard.

 

At home I put the Versa in the charging cradle and it connected to my internet. Then the jog showed up on my Android app and my internet dashboard. Even though both were showing the steps and such from the syncs it would not show the exercise.

 

By the way, the map was correct on Sunday on the app and dashboard. Weird. Any advice other than waiting for the putting the Versa in the charger to get it to sync?

 

 

Moderator edit: subject for clarity

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‎04-28-2018 18:04

In response to AlejandraFitbit

‎04-28-2018 18:04

Friday and Saturday (Today) it synced with no problem.  Must have been a glitch or the report I made to tech support got a bug fix downloaded.

View best answer in original post

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‎04-26-2018 08:05

‎04-26-2018 08:05

Hey @JamieDB, a warm welcome to the  Community.

 

Thanks for the information provided. Have you experiencing this same issue after the weekend? Could you provide me a screenshot of your information by following the instructions provided in this post?

 

In the meantime, if the issue is directly with syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. After syncing you might have to wait 15 minutes for the information to update.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-28-2018 18:04

In response to AlejandraFitbit

‎04-28-2018 18:04

Friday and Saturday (Today) it synced with no problem.  Must have been a glitch or the report I made to tech support got a bug fix downloaded.

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‎04-29-2018 15:24

‎04-29-2018 15:24

Just wondering if anyone else has tried an exchange for the syncing problems? I've not had a single time using the app where syncing has just worked. No idea if it's just "teething issues" or if I should just go exchange. 

 

And unfortunately, yes, I have tried all the uninstall/reset/delete Bluetooth etc "fixes". No dice. 😞 

Versa SE Lavender | 2018 is the year!
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‎12-07-2018 11:27

In response to AlejandraFitbit

‎12-07-2018 11:27

Hello, I am hoping someone can help me.

My fitbit Versa syncs to the app but doesn't sync the daily movement (250 steps between 7am-6pm. I have tried rebooting the fitbit but it hasn't worked? Can you please help?

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