Versa syncing, GPS and distance issues

[adrianjlewis]

Having recently swapped my Surge for a Versa I have been extremely disappointed with the products performance and have experienced a number of difficulties that I feel that I am continually rectifying. Instead of enjoying the product and am frustrated these are the issues:

• Fails to sync on a regular basis
• Doesn't track any activities such a running (displaying maps)
• Loses the GPS signal constantly
• The distance recorded appears to be vastly out of sync in relation to the Surge and given distances.

I feel that I need to return the product and plump for the Ionic.

I would appreciate any feedback.

Thanks

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @adrianjlewis.

I will be glad to help you with the issues you are experiencing with your Versa. Please follow the instructions provide in the following links:

• Why won't my Fitbit device sync?
• Why isn't GPS working on my Fitbit device?, the instructions here will help you with the map issue you are also experiencing.
• In this post are some steps you can follow in order to make your watch more accurate.

Let me know the outcome.