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Versa isn't receiving notifications

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‎09-19-2018 07:39 - last edited on ‎09-20-2018 04:49 by Moderator Alum

‎09-19-2018 07:39 - last edited on ‎09-20-2018 04:49 by Moderator Alum

I have just purchased the Versa. I've synced with my Sony M5 phone but I am not receiving any calls or texts etc onto my Versa? Can anyone help please?

 

 

Moderator edit: subject for clarity

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‎09-20-2018 04:51 - last edited on ‎05-28-2025 08:58 by Fitbit Moderator

‎09-20-2018 04:51 - last edited on ‎05-28-2025 08:58 by Fitbit Moderator

Hey @Sezzy18, a warm welcome to the Community.

Have you checked if your phone is a compatible mobile device? If you haven't, I recommend checking that here.

When a phone isn't compatible, it doesn't mean that it won't work with your watch but you might experience some connectivity issues. You can always try the instructions provide in the help article My Fitbit device isn't receiving notifications from my phone but I don't guarantee it will work 100%.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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