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Versa syncing and heart rate tracking issues

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‎12-15-2020 18:11 - last edited on ‎12-16-2020 04:05 by Fitbit Moderator

‎12-15-2020 18:11 - last edited on ‎12-16-2020 04:05 by Fitbit Moderator

Heart rate monitor not working and watch not syncing to phone.

 

 

Moderator edit: updated subject for clarity

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‎12-15-2020 18:25

‎12-15-2020 18:25

This is an issue for a lot of people currently and its like fitbit is not getting the memo or something.  Hope you can get your fixed soon.

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‎12-16-2020 04:04 - last edited on ‎02-12-2025 14:08 by Fitbit Moderator

In response to alicat88

‎12-16-2020 04:04 - last edited on ‎02-12-2025 14:08 by Fitbit Moderator

Hi @Haroldea @alicat88, thank you for joining us in this thread and our Fitbit Community. I totally understand how you feel about the heart rate tracking and syncing issues that your Fitbit watches are experiencing.

If you haven't done so, please try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. Regarding the heart rate tracking problem, please follow the steps included in this help page.

Finally, monitor your watches during the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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