Versa syncing and notifications issues

[rhoward76]

Hi, I am so beyond frustrated with my Versa. It constantly drops connection from my app (I have an iPhone 6) it also doesn't send through notifications of text messages or calls anymore.

I have reset the Versa, disconnected the Versa from the App, turned off Bluetooth and turned it back on (it is the only device I have on Bluetooth). Turned the internet on and off. I have done this four times this week. It works for maybe a day if I'm lucky and then drops out again. All updates are up to date on both the app and my phone in general

I am furious, I have only had the Versa for about 6 months. I am considering returning it and getting a replacement (I got extra protection through JB hi-fi so I don't have to wait forever for Fitbit to replace it).

Any ideas on what is going on, its just ridiculous.

I also delete and re-install the actual app on my phone every time I do this. It makes 4 times this week I have had to do this whole process

Moderator edit: subject & content

[AlejandraFitbit]

Hey @rhoward76, it's great to see you here.

Thanks for troubleshooting this by yourself. I will be glad to help you with the issues you are experiencing with your Versa, please take a look at the following help articles and follow the instructions provide in them:

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone

Let me know the outcome. 

[Mtharp]

I have tried all the resolutions to get my fitbit to sync..  Nothing has worked... 

Periodically the fitbit icon shows up on my versa screen.

I have very disappointed in my versa.  

[lisa_sd]

I have had the same issue for the past few weeks. When I restart everything, my Versa finally syncs. However, this time I have not been able to connect my Versa with my phone for 4 days. After restarting, re-installing and re-syncing, nothing works. This is extremely frustrating. Please fix this asap. The only steps that are appearing are from the Mobile Tracker. Here is a screenshot. The app continues to say "Tracker Not Found" when I try to sync.

[rhoward76]

@AlejandraFitbit Hi, thanks for trying to help me but I have already done all the things mentioned in these articles, 4 times this week, it is still not working, and even if by some miracle it does work it is only for a period of approximately 24 hours and it will drop out again and I will have to repeat the entire process again.

Is this a software issue that Fitbit is aware of and is actively trying to fix or do I have a dud and need to get it replaced?