Versa syncing issue

[Maje65]

I received my Versa 2 weeks ago. Since then I have been in continuous contact with support since the syncing is extremely unstable. I have tried absolutely everything, including factory reset, but nothing has solved the issue for more than a couple of hours. I am convinced that the Bluetooth in the Versa is the problem and have also told the support so a number of times, but so far I haven’t got them to accept that. I wonder how common the connection problem is. I’m about to return my Versa to the store now and go back to my Blaze.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @Maje65.

Thanks for troubleshooting this by yourself. Can you please tell me which phone you have? Have you checked if it is compatible? If you haven't, I recommend taking a look at our list of compatible mobile devices and see if the one you have is there.

If your phone isn't listed, it doesn't mean that it won't work with your Versa but you will experience some connectivity issues. You can always try the instructions provided in the help article Why won't my Fitbit device sync? but I don't guarantee it will work 100%.

Let me know the outcome. 

[Maje65]

I have iPhone 6. And I’ve tried absolutely everything during the past two weeks when I’ve been in contact with support.

/Marie
+46733361086
Marie.Olsson@tetrapak.com

Sent from my iPhone, hence rather brief.

[Hchampaggne]

Everyday I have an issue!  It takes all morning until it syncs.  I am convinced it is Fitbit.  This is my first and last Fitbit product.  I am saving for an IWatch.  What a waste of money!

[Kim09]

I have done al off this and now my versa wont reconnect with my Phone. it keeps hanging on the sceen with the code and that's it 😞